Furlong Vision Correction is dedicated to providing refractive vision correction procedures and treating eye diseases. This well-trained staff is committed to educating and caring for their patients throughout the entire treatment and surgery process.
Dr. Patricia Shen – OD, Clinical Director
Dr. Shen, a glaucoma certified optometrist, has been in practice since 2000 specializing in refractive and cataract surgery management. With a background in corneal subspecialty, Dr. Shen is an integral part of the Furlong Vision Correction team in providing the latest technologies and advanced treatments for patients. Dr. Shen offers her expertise and personal attention to ensure that each patient’s experience at Furlong Vision Correction is a most pleasant one. “I joined Furlong Vision Correction in 2007 and I am delighted to be a part of such a great team. I look forward to meeting each and every patient and helping them achieve the best surgical experience at our office.” Dr. Shen graduated from the University of California, Berkeley with a Bachelor of Science degree and completed her Doctor of Optometry at the State University of New York, College of Optometry.
Dr. Parul Patel – OD, Affiliate Relations Manager
Dr. Patel received her B.S. in Biology from Loyola University in Chicago and her doctorate from the University of Houston College of Optometry. She has been working in the refractive surgery field since 1999. The clinical knowledge and patient skills she has obtained throughout her career in working at private and nationwide refractive surgery centers in Chicago, LA and the Bay Area, makes her an asset to our team. As the optometric Affiliate Relations Manager for Furlong Vision Correction, Dr. Patel plays a key role in developing and strengthening the relationships between our practice and our referring doctors throughout the Bay Area. She works closely with our partnering doctors to educate them on our advanced technologies and the services we offer, provide them with the necessary materials and tools to refer patients and make the co-management process seamless for their clinics and their patients. Dr. Patel also offers marketing suggestions to increase LASIK awareness in OD offices and coordinates continuing education events for our optometric partners.
Carla S. Monaghan – COA,
Clinical and Surgical Operations Manager
Carla first worked alongside Dr. Furlong in 1996 at the Gimbel Eye Centre in Canada while Dr. Furlong was completing a full-year LASIK fellowship. In 2005, Carla attained her Certified Ophthalmic Assistant designation, specializing in Ophthalmic Surgical Assisting. Never shy to face a new challenge, Carla jumped at the opportunity to move to California to work with Dr. Furlong again. Carla loves working with patients and being part of a specialized team of professionals dedicated to excellence in patient care. We celebrated Carla’s 10-year anniversary with Furlong Vision Correction in 2016 and look forward to many more!
Dana Jimenez-Valassis, COA,
Clinical and Support Team Manager
Dana started her ophthalmic career at Furlong Vision Correction in 2008. Her background as a medical receptionist and patient counselor, as well as her knowledge, dedication and leadership make her an ideal match for our practice. Dana is a Certified Ophthalmic Assistant, leading the Furlong Vision Correction team of ophthalmic technicians to provide the best quality of service and care – voted Best Place for LASIK in Silicon Valley for eleven years! Helping patients throughout their vision correction experience and the change it makes in their lives is what she truly enjoys. “Before joining Furlong Vision Correction, I wasn’t sure what type of medical field I would fit into as a career. Now after being here, I realize what a difference vision correction makes.” Having had Custom PRK in 2013, Dana knows what patients are feeling and the amazing quality of life these procedures can offer.
Dana is happily married with three sons and a daughter. She lives in Milpitas and is active in the sporting community, volunteering as a softball coach for her daughter’s team and assisting organizations that support her children’s dreams of being successful student athletes. She also enjoys camping and spending time with her family.
KarriLynn Keith – Patient Experience Manager
KarriLynn Keith joined the Furlong Vision Correction family from the Health and Wellness industry with more than 25 years of experience in Corporate Franchise Development and Luxury Spa Resorts. She partnered with Franchise owners to create a dynamic business-training support system to encompass all aspects of daily operations and extraordinary customer service.
She has traveled extensively as a Regional Sales and Education Manager, Business Owner, and National Artistic Educator in the Pacific Northwest, Mid-West and the beautiful Hawaiian Islands.
“I have a passion for educating others. I am so blessed to have the opportunity to work with a company that places the same values and beliefs at the forefront of all they do. I believe that through the power education, we have the ability to transform and enrich lives of those around us.””
Carole Stanford – CPSS, Patient Service Specialist
Carole has over 20 years of experience in clinic management, customer service and staff training in the field of Ophthalmology. She has trained surgeons, nationwide, on the usage of lasers to perform LASIK and Cataract surgery with Advanced Lifestyle Lenses. Prior to joining Furlong Vision Correction, she was a clinical trainer for several medical device companies. Carole loves what she does and believes that we don’t just perform medical procedures – we make dreams come true! “I have been directly involved in over 50,000 procedures and that experience has allowed me to recognize an outstanding surgeon when I see one. When I made the choice to come to Furlong Vision Correction, I knew I had made the right choice.”
Michelle Smith – CPSS, Patient Counselor
Before joining Furlong Vision Correction, Michelle spent many years in the customer service medical field. When Michelle joined the practice in 2005, she loved putting people at ease and calming their pre-surgery jitters at the front desk. Now a patient counselor, Michelle enjoys working closely with patients educating and helping them through their laser vision correction process. “I love being a part of a great team dedicated to our patient’s care and seeing the transformation our patients make when retiring their contacts or glasses for their new pair of eyes. It’s truly is amazing!” We celebrated Michelle’s 10-year anniversary with Furlong Vision Correction in 2015 and look forward to many more!
Julia Most – CPSS, Patient Counselor
Julia grew up in the East Bay and has a long love of eye care as her parents are both optometrists. She is very excited to grow with our team and learn more about the life-changing opportunities that surgery brings. Julia completed her bachelor’s degree at the University of British Columbia in Vancouver and studied abroad as well in Santiago, Chile. She enjoys traveling and is thrilled to participate in every patient’s journey to better sight.
Audrey Dougherty – Patient Counselor Administrative Assistant
Audrey grew up in Santa Clara and now resides in San Jose. Audrey has worked in the healthcare field as a Front Desk Associate in both the human and veterinary fields for many years. She has worked with different specialty departments in the human medicine field and working at Furlong Vision Correction is her first time in Ophthalmology. Although Audrey does not have direct contact with patients in her Patient Counselor Admin role, she still finds ways to connect with patients. She is excited to continue expanding her knowledge, being a part of an amazing team and offering the best care to every patient.
Outside of work, Audrey enjoys spending time at home with her little family, going out on the town with her friends and snuggling up to her pet dogs, Chewie and Nugget and her cat, Poe.
Hilda Zamora – COA, ROUB, CPSS, Surgical Coordinator
Hilda loves to greet each patient with a warm and friendly smile and that’s why her motto is: “smiles are contagious, be a carrier!” Before becoming an ophthalmic technician, Hilda was a medical administrative assistant excelling in customer service. She is fluent in Spanish, which allows her the opportunity to guide Spanish-speaking patients through their first steps in visiting the office. Giving patients the best possible care is top priority at Furlong Vision Correction and Hilda is thrilled to be a part of our dedicated eye care team. Hilda was born and raised in the Bay Area and is a huge Raiders fan. In addition to watching her favorite football team, she loves spending time with very active and close-knit family.
Andres Villagrana – COA, CPSS, Ophthalmic Technician
Andres, a San Jose native, has always been interested in the medical field and worked for six months at the Regional Medical Center as an aide in the Emergency Room. While working at East Hills Vision Care Optometry, Andres saw ophthalmology as being the most unique field for a career. Andres’ interest in surgical ophthalmology grew when viewing his first eye procedure.
Andres is very committed to patient care and always looks forward to helping patients receive their best surgical results and experience. He also volunteers for community health programs. “I am honored to form and advance my career here at Furlong Vision Correction.“
Ana Karen Marquez – Ophthalmic Technician
Ana grew up in Milpitas has been in the medical field for since 2013. Prior to joining Furlong Vision Correction, Ana worked as a front desk receptionist, medical records clerk, patient navigator, behavior health assistant and sterile processing technician after earning her certification from Cornerstone College. Ana learned that her passion is patient interaction and making a difference in the patient’s life. With Furlong Vision Correction, she is able to do both with a great team that is just as passionate as she is. Ana uses her fluent Spanish to guide Spanish-speaking patients through their appointments, making their experience as comforting as possible. She is very excited to be part of the team and to change many more lives in the process.
Philippe Estrada – CPSS, Ophthalmic Technician
Philippe began working in the optometry field in 2013. The joy of making a difference in people’s lives as they experience the results is what Philippe is passionate about. While working for a private doctor Philippe developed a passion for helping patients receive the best care and assistance, Philippe is pursuing a degree in Social Work at San Jose State. An avid sports fan Philippe enjoys playing and watching basketball, football and baseball. His favorite teams are the Golden State Warriors, San Francisco Giants and the Raiders. He is excited and honored to be a part of the Furlong Vision Correction team.
Jennifer Lam – CPSS, Medical Receptionist
Jennifer grew up in San Jose. Jennifer completed her Bachelor of Arts degree in Human Development at the University of California, San Diego in 2011. Prior to joining Furlong Vision Correction, she worked at a non-profit company serving children with special needs and at a private optometry office. Through that experience, Jennifer developed a desire to help people and is committed to providing the best patient experience possible.
In her free time, Jennifer enjoys walking her husky dog around her neighborhood, trying new boba milk tea places, and exploring different grocery stores.
Sarah Birdsall – CPSS, Administrative Assistant
Sarah grew up in Santa Clara and became part of the Furlong Vision Correction team after working as an optician since 2016. She is passionate about educating patients and giving them the best possible vision. Prior to her work in the optometry, she toured California performing for thousands of schoolchildren and holds a BA in Dramatic Arts from UC Davis. She continues to remain active in the theatre and music communities while exploring the exciting world of vision correction!
Isabel Ortiz – CPSS, Office Assistant
Isabel was born and raised in East San Jose and has over 10 years of customer service experience. Isabel is a very friendly and happy person and is always up for new challenges. Suring her time off work, she enjoys traveling. Isabel is excited and proud to be part of the FVC team.
Jennifer Quinonez – Intake Call Coordinator
An East Side San Jose native, Jennifer joined Furlong Vision Correction in late 2020. She comes to Furlong Vision Correction with 20 years of customer service experience ranging from the food to the towing industry. She is excited and looks forward to excelling in her career in the Medical Field. In her free time, Jen enjoys traveling, spending time with her family and creating memories with friends and loved ones.
Grace Ramos – Professional Relations Consultant
Grace was born and raised in the Philippines and moved to the United States in 1995. She earned a Bachelor’s degree in Business Administration, focusing on marketing and business development and has more than 20 years of experience in customer service. Grace held a director position at California Optometric Laser Associates before it was bought by TLC Laser Eye Center. The next step of her career led her to be a Professional Relations Consultant and she won PRC of the year in 2019 for Outstanding Sales Performance. Her passion and dedication to Optometrists has won the hearts and respect of many and she is proud to represent Furlong Vision Correction.
In her spare time, Grace enjoys hiking and she, her husband and son have a passion for music, singing and dancing. She sang in the church choir and joined the Jazz Dance Group in college.
Matt Feltz – MBA, Executive Director
Matt comes to Furlong Vision Correction with over 20 years of experience in physician practice management, medical imaging business and technology consulting and project portfolio and operations management. Over the last four years, Matt was practice administrator for a multi-physician retina practice and chief operating officer for a large oncology and urology group. Matt’s passion is to provide world-class patient care through inspirational leadership, continuous process improvement and leveraging the latest technology. “My reward is the satisfaction that comes from supporting a team of professionals who are committed to achieving the best outcomes for our patients. We know that our patients have choices when it comes to choosing a refractive surgeon, and we strive to provide the best customer service and quality of care for every patient we serve.” Matt received his B.A. from U.C. Santa Barbara and earned his M.B.A from St. Mary’s College.