Dr. Patricia Shen – Clinical Director
Dr. Patricia Shen, a glaucoma certified optometrist, has been in practice since 2000 specializing in refractive and cataract surgery management. With a background in corneal subspecialty, Dr. Shen is an integral part of the Furlong Vision Correction team in providing the latest technologies and advanced treatments for patients. Dr. Shen offers her expertise and personal attention to ensure that each patient’s experience at Furlong Vision Correction is a most pleasant one. “I joined Furlong Vision Correction in 2009 and I am delighted to be a part of such a great team. I look forward to meeting each and every patient and helping them achieve the best surgical experience at our office.” Dr. Shen graduated from the University of California, Berkeley with a Bachelor of Science degree and completed her Doctor of Optometry at the State University of New York, College of Optometry.
Dr. Parul Patel – Affiliate Relations Manager
Dr. Patel received her B.S. in Biology from Loyola University in Chicago and her doctorate from the University of Houston College of Optometry. She has been working in the refractive surgery field since 1999. The clinical knowledge and patient skills she has obtained throughout her career in working at private and nationwide refractive surgery centers in Chicago, LA and the Bay Area, makes her an asset to our team. As the optometric Affiliate Relations Manager for Furlong Vision Correction, Dr. Patel plays a key role in developing and strengthening the relationships between our practice and our referring doctors throughout the Bay Area. She works closely with our partnering doctors to educate them on our advanced technologies and the services we offer, provide them with the necessary materials and tools to refer patients and make the co-management process seamless for their clinics and their patients. Dr. Patel also offers marketing suggestions to increase LASIK awareness in OD offices and coordinates continuing education events for our optometric partners.
Carla S. Monaghan, COA
Clinical and Surgical Team Manager/Ophthalmic Technician
Carla Monaghan has enjoyed working in the field of ophthalmology for over 15 years. She first worked alongside Dr. Furlong in 1996 at the Gimbel Eye Centre in Canada while Dr. Furlong was completing a full-year LASIK fellowship. In 2005, Carla attained her Certified Ophthalmic Assistant designation, specializing in Ophthalmic Surgical Assisting. Never shy to face a new challenge, Carla jumped at the opportunity to move to California to work with Dr. Furlong again. Carla loves working with patients and being part of a specialized team of professionals dedicated to excellence in patient care. We celebrated Carla’s 10-year anniversary with Furlong Vision Correction in 2016 and look forward to many more!
Dana Jimenez – Valassis, COA
Clinical and Surgical Team Manager
Dana Jimenez-Valassis started her ophthalmic career at Furlong Vision Correction in 2008. Her background as a medical receptionist and patient counselor, as well as her knowledge, dedication and leadership make her an ideal match for our practice. Dana is a Certified Ophthalmic Assistant, leading the Furlong Vision Correction team of ophthalmic technicians to provide the best quality of service and care – voted Best Place for LASIK in Silicon Valley for eleven years! Helping patients throughout their vision correction experience and the change it makes in their lives is what she truly enjoys. “Before joining Furlong Vision Correction, I wasn’t sure what type of medical field I would fit into as a career. Now after being here, I realize what a difference vision correction makes.” Having had Custom PRK in 2013, Dana knows what patients are feeling and the amazing quality of life these procedures can offer.
Dana is happily married with three sons and a daughter. She lives in Milpitas and is active in the sporting community, volunteering as a softball coach for her daughter’s team and assisting organizations that support her children’s dreams of being successful student athletes. She also enjoys camping and spending time with her family.
Carole Stanford – Patient Care Manager
Carole has over 20 years of experience in clinic management, customer service and staff training in the field of Ophthalmology. She has trained surgeons, nationwide, on the usage of lasers to perform LASIK and Cataract surgery with Advanced Lifestyle Lenses. Prior to joining Furlong Vision Correction, she was a clinical trainer for several medical device companies. Carole loves what she does and believes that we don’t just perform medical procedures – we make dreams come true! “I have been directly involved in over 50,000 procedures and that experience has allowed me to recognize an outstanding surgeon when I see one. When I made the choice to come to Furlong Vision Correction, I knew I had made the right choice.”
Michelle Smith – Patient Counselor
Before joining Furlong Vision Correction, Michelle spent many years in the customer service medical field. When Michelle joined the practice in 2005, she loved putting people at ease and calming their pre-surgery jitters at the front desk. Now a patient counselor, Michelle enjoys working closely with patients educating and helping them through their laser vision correction process. “I love being a part of a great team dedicated to our patient’s care and seeing the transformation our patients make when retiring their contacts or glasses for their new pair of eyes. It’s truly is amazing!” We celebrated Michelle’s 10-year anniversary with Furlong Vision Correction in 2015 and look forward to many more!
Jennifer Clarke – Patient Counselor
Jennifer Clarke began her career in ophthalmology in 2006 with many years of experience in sales and customer service. Being a Patient Counselor has given her a distinct expertise in working one-on-one with patients. “I love working closely with patients before and after surgery. Having eye surgery is such a positive life-changing event. Making a difference in someone’s life is my passion. As a member of Dr. Furlong’s team, my main focus is to educate and address concerns and have happy and excited patients with amazing visual outcomes.”
Ginny Jones – Patient Counselor
Ginny has been in the optometry field since 2012 and she is excited to be a patient counselor. “I love working with patients one on one and getting to know them and assist in such a wonderful life-changing experience. It brings me great joy to see the process from the beginning to the end. I am extremely happy to be with a team that is as dedicated as I am to helping patients.”
Julia Most – Patient Counselor
Julia grew up in the East Bay and has a long love of eye care as her parents are both optometrists. She is very excited to grow with our team and learn more about the life-changing opportunities that surgery brings. Julia completed her bachelor’s degree at the University of British Columbia in Vancouver and studied abroad as well in Santiago, Chile. She enjoys traveling and is thrilled to participate in every patient’s journey to better sight.
Philippe Estrada – Patient Counselor
Philippe began working in the optometry field in 2013. The joy of making a difference in people’s lives as they experience the results is what Philippe is passionate about. While working for a private doctor Philippe developed a passion for helping patients receive the best care and assistance, Philippe is pursuing a degree in Social Work at San Jose State. An avid sports fan Philippe enjoys playing and watching basketball, football, and baseball. His favorite teams are the Golden State Warriors, San Francisco Giants, and Oakland Raiders. He is excited and honored to be a part of the Furlong Vision Correction team.
Sunny Duong – Ophthalmic Technician
Sunny has been in the medical field since 2012. With a great interest in the field of optometry, he is very excited to be an ophthalmic technician at Furlong Vision Correction. Helping patients throughout the whole process of regaining their vision is important to him. “The look on a patient’s face after surgery and during their one day follow-up appointment is one of the most rewarding things of all for me.” With the support of a team committed to excellence behind him, Sunny is dedicated to providing personalized patient care.
Andres Villagrana – Ophthalmic Technician
Andres, a San Jose native, has always been interested in the medical field and worked for six months at the Regional Medical Center as an aide in the Emergency Room. While working at East Hills Vision Care Optometry, Andres saw ophthalmology as being the most unique field for a career. Andres’ interest in surgical ophthalmology grew when viewing his first eye procedure.
Andres is very committed to patient care and always looks forward to helping patients receive their best surgical results and experience. He also volunteers for community health programs. “I am honored to form and advance my career here at Furlong Vision Correction.“
Shade Hassan – Intake Call Coordinator
Shade brought many years of phone and customer service experience to Furlong Vision Correction. She loves helping patients through their initial experience with her customer service skills. Shade was born and raised in San Jose. In her free time, she likes to spend time with her niece and travel. “I am extremely happy to be apart of a supporting team” and to work with doctors who care so much about their patients and staff.”
Sonia Vasquez – Front Desk Receptionist
Sonia was born and raised in the Bay Area. She studied medical billing insurance and coding at Bryman College, graduating in 2004. Sonia started her career in optometry and ophthalmology in 2006. “I love quality time with my family, I love to cook and I really have a passion to help patients and establish great relationships. I’m extremely excited about being part of the Furlong team.”
Maria Lucio – Administrative Assistant
Originally from Arizona, Maria moved to the Bay Area in 1997. Maria has a long history and background in the medical field including patient and guest services, prior authorizations, insurance verification, scheduling and data entry. “I’m very passionate about what I do and I love working with people and being part of Dr. Furlong’s team.”
Robin Schirle – Financial Administrator
Robin received her education in medical billing and accounting from Bryman College, graduating in 2007. She began her career working as a medical administrative assistant while perfecting her skills in medical billing, accounting and patient services. While working in the medical field was satisfying, she craved to be part of a team that made more of a difference in people’s lives. When she came on board as Financial Administrator at Furlong Vision Correction in March 2014, she knew it was the perfect fit. Robin enjoys working closely with the staff to make sure the billing process runs smoothly so patients have a pleasant experience even after they leave the office. It’s great hearing all of the success stories from Dr. Furlong’s patients and seeing the smiles on their faces. When Robin is out of the office, she enjoys spending time with her husband and two-year-old son, cooking and catching up on her favorite shows.
Matt Feltz – Executive Director
Matt comes to Furlong Vision Correction with over 20 years of experience in physician practice management, medical imaging business and technology consulting and project portfolio and operations management. Over the last four years, Matt was practice administrator for a multi-physician retina practice and chief operating officer for a large oncology and urology group. Matt’s passion is to provide world-class patient care through inspirational leadership, continuous process improvement and leveraging the latest technology. “My reward is the satisfaction that comes from supporting a team of professionals who are committed to achieving the best outcomes for our patients. We know that our patients have choices when it comes to choosing a refractive surgeon, and we strive to provide the best customer service and quality of care for every patient we serve.” Matt received his B.A. from U.C. Santa Barbara and earned his M.B.A from St. Mary’s College.