Furlong Vision Correction is dedicated to providing refractive vision correction procedures and treating eye diseases. This well-trained staff is committed to educating and caring for their patients throughout the entire treatment and surgery process.
Dr. Patricia Shen – OD, Clinical Director
Dr. Shen, a glaucoma certified optometrist, has been in practice since 2000 specializing in refractive and cataract surgery management. With a background in corneal subspecialty, Dr. Shen is an integral part of the Furlong Vision Correction team in providing the latest technologies and advanced treatments for patients. Dr. Shen offers her expertise and personal attention to ensure that each patient’s experience at Furlong Vision Correction is a most pleasant one. “I joined Furlong Vision Correction in 2007 and I am delighted to be a part of such a great team. I look forward to meeting each and every patient and helping them achieve the best surgical experience at our office.” Dr. Shen graduated from the University of California, Berkeley with a Bachelor of Science degree and completed her Doctor of Optometry at the State University of New York, College of Optometry.
Dr. Parul Patel – OD, Affiliate Relations Manager
Dr. Patel received her B.S. in Biology from Loyola University in Chicago and her doctorate from the University of Houston College of Optometry. She has been working in the refractive surgery field since 1999. The clinical knowledge and patient skills she has obtained throughout her career in working at private and nationwide refractive surgery centers in Chicago, LA and the Bay Area, makes her an asset to our team. As the optometric Affiliate Relations Manager for Furlong Vision Correction, Dr. Patel plays a key role in developing and strengthening the relationships between our practice and our referring doctors throughout the Bay Area. She works closely with our partnering doctors to educate them on our advanced technologies and the services we offer, provide them with the necessary materials and tools to refer patients and make the co-management process seamless for their clinics and their patients. Dr. Patel also offers marketing suggestions to increase LASIK awareness in OD offices and coordinates continuing education events for our optometric partners.
Carla S. Monaghan – COA,
Clinical and Surgical Operations Manager
Carla first worked alongside Dr. Furlong in 1996 at the Gimbel Eye Centre in Canada while Dr. Furlong was completing a full-year LASIK fellowship. In 2005, Carla attained her Certified Ophthalmic Assistant designation, specializing in Ophthalmic Surgical Assisting. Never shy to face a new challenge, Carla jumped at the opportunity to move to California to work with Dr. Furlong again. Carla loves working with patients and being part of a specialized team of professionals dedicated to excellence in patient care. We celebrated Carla’s 15-year anniversary with Furlong Vision Correction in 2021 and look forward to many more!
Dana Jimenez-Valassis, COA,
Clinical and Support Team Manager
Dana started her ophthalmic career at Furlong Vision Correction in 2008. Her background as a medical receptionist and patient counselor, as well as her knowledge, dedication and leadership make her an ideal match for our practice. Dana is a Certified Ophthalmic Assistant, leading the Furlong Vision Correction team of ophthalmic technicians to provide the best quality of service and care – voted Best Place for LASIK in Silicon Valley! Helping patients throughout their vision correction experience and the change it makes in their lives is what she truly enjoys. “Before joining Furlong Vision Correction, I wasn’t sure what type of medical field I would fit into as a career. Now after being here, I realize what a difference vision correction makes.” Having had Custom PRK in 2013, Dana knows what patients are feeling and the amazing quality of life these procedures can offer.
Dana is happily married with three sons and a daughter. She lives in Milpitas and is active in the sporting community, volunteering as a softball coach for her daughter’s team and assisting organizations that support her children’s dreams of being successful student athletes. She also enjoys camping and spending time with her family.
Carole Stanford – CPSS, Patient Experience Manager
Carole has over 20 years of experience in clinic management, customer service and staff training in the field of Ophthalmology. She has trained surgeons, nationwide, on the usage of lasers to perform LASIK and Cataract surgery with Advanced Lifestyle Lenses. Prior to joining Furlong Vision Correction, she was a clinical trainer for several medical device companies. Carole loves what she does and believes that we don’t just perform medical procedures – we make dreams come true! “I have been directly involved in over 50,000 procedures and that experience has allowed me to recognize an outstanding surgeon when I see one. When I made the choice to come to Furlong Vision Correction, I knew I had made the right choice.”
Michelle Smith – CPSS, Patient Counselor
Before joining Furlong Vision Correction, Michelle spent many years in the customer service medical field. When Michelle joined the practice in 2005, she loved putting people at ease and calming their pre-surgery jitters at the front desk. Now a patient counselor, Michelle enjoys working closely with patients educating and helping them through their laser vision correction process. “I love being a part of a great team dedicated to our patient’s care and seeing the transformation our patients make when retiring their contacts or glasses for their new pair of eyes. It’s truly is amazing!” We celebrated Michelle’s 15-year anniversary with Furlong Vision Correction in 2020 and look forward to many more!
Julia Most – CPSS, Patient Counselor
Julia grew up in the East Bay and has a long love of eye care as her parents are both optometrists. She is very excited to grow with our team and learn more about the life-changing opportunities that surgery brings. Julia completed her bachelor’s degree at the University of British Columbia in Vancouver and also studied abroad in Santiago, Chile. She enjoys traveling and is thrilled to participate in every patient’s journey to better sight.
Jennifer Quinonez – Patient Counselor
An East Side San Jose native, Jennifer joined Furlong Vision Correction in late 2020. She comes to Furlong Vision Correction with 20 years of customer service experience ranging from the food to the towing industry. She is excited and looks forward to excelling in her career in the Medical Field. In her free time, Jen enjoys traveling, spending time with her family and creating memories with friends and loved ones.
Holly Robles – Patient Counselor
Holly was born and raised in San Jose, graduating from Santa Teresa High School in 2012. After working in retail for five years she worked in optometry for four and half years, receiving her American Board of Opticianry (ABO) certificate in 2020. Holly learned about Furlong Vision Correction when she had her own vision correction in February 2022. She liked Furlong Vision Correction so much, she decided to come work for the practice! Holly’s favorite thing about being a Patient Counselor is using her experience as a patient and optician to counsel patients on their journey to better vision.
In her free time, Holly likes trying new foods and spending time with her husband, Michael and dog, Jax.
Brittany Carpenter – Patient Counselor
Brittany was born in San Jose, California and raised in Los Banos, California. After high school, she started working in retail and moved into leadership roles that eventually led her to managing a food program at Google. During COVID, her perspective changed and she wanted to find a career where she felt she was helping someone have a better quality of life. She joined the team at Furlong Vision Correction in September 2022. She enjoys cooking for her family and loved ones. During her free time, she also enjoys watching her two daughters play softball and her son play baseball.
Hilda Zamora – COA, ROUB, CPSS, Surgical Coordinator
Hilda loves to greet each patient with a warm and friendly smile and that’s why her motto is: “smiles are contagious, be a carrier!” Before becoming an ophthalmic technician, Hilda was a medical administrative assistant excelling in customer service. She is fluent in Spanish, which allows her the opportunity to guide Spanish-speaking patients through their first steps in visiting the office. Giving patients the best possible care is top priority at Furlong Vision Correction and Hilda is thrilled to be a part of our dedicated eye care team. Hilda was born and raised in the Bay Area and is a huge Raiders fan. In addition to watching her favorite football team, she loves spending time with her very active and close-knit family.
Andres Villagrana – COA, CPSS, Ophthalmic Technician
Andres, a San Jose native, has always been interested in the medical field and worked for six months at the Regional Medical Center as an aide in the Emergency Room. While working at East Hills Vision Care Optometry, Andres saw ophthalmology as being the most unique field for a career. Andres’ interest in surgical ophthalmology grew when viewing his first eye procedure.
Andres is very committed to patient care and always looks forward to helping patients receive their best surgical results and experience. He also volunteers for community health programs. “I am honored to form and advance my career here at Furlong Vision Correction.“
Ana Karen Marquez – COA, Ophthalmic Technician
Ana grew up in Milpitas and has been in the medical field since 2013. Prior to joining Furlong Vision Correction, Ana worked as a front desk receptionist, medical records clerk, patient navigator, behavior health assistant and sterile processing technician after earning her certification from Cornerstone College. Ana learned that her passion is patient interaction and making a difference in the patient’s life. With Furlong Vision Correction, she is able to do both with a great team that is just as passionate as she is. Ana uses her fluent Spanish to guide Spanish-speaking patients through their appointments, making their experience as comforting as possible. She is very excited to be part of the team and to change many more lives in the process.
Noe Villagrana – Ophthalmic Technician
Noe was born in East San Jose. He attended Pacheco High School in Los Banos, California before returning to San Jose and graduating from James Lick High School.
Initially starting as a clinic assistant, Noe trained his way up to ophthalmic technician, taking measurements for patient’s upcoming surgeries.
Noe is an ambitious technician always ready to learn and help wherever he can. Noe’s love of learning also lead him to the patient concierge role where he sits viewers down during surgery and guides them through the entire procedure. He also has several years of customer service experience and loves to engage with patients and show them how the examination equipment works as well as what the equipment does.
In his spare time, Noe enjoys the art of cinema illustration and animation.
Sarah Birdsall – CPSS, Executive Project Coordinator
Sarah grew up in Santa Clara and became part of the Furlong Vision Correction team after working as an optician since 2016. She is passionate about educating patients and giving them the best possible vision. Prior to her work in optometry, she toured California performing for thousands of schoolchildren and holds a BA in Dramatic Arts from UC Davis. She continues to remain active in the theatre and music communities while exploring the exciting world of vision correction!
Jennifer Lam – Medical Receptionist
Jennifer grew up in San Jose. Prior to joining Furlong Vision Correction, Jennifer completed her Bachelors of Arts degree in Human Development at the University of California, San Diego (2011) and also worked at a non-profit company working to serve children with special needs. Through that experience, Jennifer developed a desire to help people and is committed to providing the best patient experience possible. Jennifer joined Furlong Vision Correction after working at a private optometry office. In her free time, Jennifer enjoys walking her husky dog around her neighborhood, trying new boba milk tea places, and exploring different grocery stores.
Ra Hopkins – Administrative Assistant
Before joining Furlong Vision Correction in 2022, Ra worked in customer service for ten years as a supervisor and a manager. She has always been interested in optometry as a life-long patient and saw a chance to learn more about the field at Furlong Vision Correction and is enjoying all that learning!
In her free time, Ra plays quadball – a unique game with elements from rugby, basketball and dodgeball. Ra also practices cyr wheel and enjoys crafting, cosplay and picking up more weird hobbies.
Grace Ramos – Professional Relations Consultant
Grace was born and raised in the Philippines and moved to the United States in 1995. She earned a Bachelor’s degree in Business Administration, focusing on marketing and business development and has more than 20 years of experience in customer service. Grace held a director position at California Optometric Laser Associates before it was bought by TLC Laser Eye Center. The next step of her career led her to be a Professional Relations Consultant and she won PRC of the year in 2019 for Outstanding Sales Performance. Her passion and dedication to Optometrists has won the hearts and respect of many and she is proud to represent Furlong Vision Correction.
In her spare time, Grace enjoys hiking and she, her husband and son have a passion for music, singing and dancing. She sang in the church choir and joined the Jazz Dance Group in college.
Matt Feltz – MBA, Executive Director
Matt comes to Furlong Vision Correction with over 20 years of experience in physician practice management, medical imaging business and technology consulting and project portfolio and operations management. Matt was practice administrator for a multi-physician retina practice and chief operating officer for a large oncology and urology group. Matt’s passion is to provide world-class patient care through inspirational leadership, continuous process improvement and leveraging the latest technology. “My reward is the satisfaction that comes from supporting a team of professionals who are committed to achieving the best outcomes for our patients. We know that our patients have choices when it comes to choosing a refractive surgeon, and we strive to provide the best customer service and quality of care for every patient we serve.” Matt received his B.A. from U.C. Santa Barbara and earned his M.B.A from St. Mary’s College.